Clearlink IT Services. Reno-Tahoe-Carson City

Clearlink Support Plans

Call (866) 726-0823 For More Info

Outsource your Networking Support and Reduce costs!
Your best choice for comprehensive IT Outsourcing

Have the peace of mind to know that your network is being professionally managed by a team of expert networking consultants. With our diversified team, we will efficiently maintain your computer infrastructure without additional IT staff or multiple contractors. We offer two support plans: Clearlink Prepaid Support Plan and the Clearlink Scheduled Support Plan. Now you can focus more on your business!

Call today for an obligation free on-site consultation and proposal.

We stand by our work with an industry leading Service Warranty and guaranteed Telephone Support.

Clearlink Prepaid Support Plan
This plan is suitable for companies who wish to receive the maximum discount on most services offered whether service calls are "on demand", "scheduled" or "Emergency"

Discounted Rates on Most Services
When you chose the Clearlink Prepaid IT Support Plan, you'll be surprised how much $$$ you can save. Your prepaid account will provide you a discount of 10%-12.5% off PC Repair, MAC Repair, Networking Services, Notebook Repair, Training, Programming and Printer Repair.

Priority Response
As our prepaid customer, we will give you our highest priority service and promptly dispatch the nearest technician to your location when required.* You will also receive helpful telephone support without additional costs for most calls.

Other Advantages of our Pre-paid Support Plan

We deliver hardware & software
No Binding Contract
Convenient Monthly Statement

Clearlink Prepaid IT Support Plan- Options
Pay $2,000 in advance: Approx. 29 hours of service	10% Discount off Labor You save a min. of $200
Pay $4,000 in advance Approx. 59 hours of service	15% Discount off Labor You save a min. of $600
Clearlink Computer Services will present receipts at each service call with details of services completed and hours worked; discounts will be immediately applied. We will also mail a monthly statements with your account balance. Discounts can be applied to the following services: PC Repair, MAC Repair, networking, training, programming, Laser Printer Support and notebook repair. Discounts do not apply to Website design, Website Marketing, media services and Data Cabling. Prepaid amounts are usable for up to 12 month and are transferable upon approval. Additional time requested by the client after the completion of the prepaid account is billed at regular rates. Prepaid payments and discounts are applied to labor only and are not applied to parts or materials (billed separately)

Clearlink Scheduled Support Plan
Clearlink Computer Service's Scheduled Support Plan is Professional Account Management service that utilizes our entire team of technicians and support staff to take responsibility for coordinating preventive maintenance, documentation, hardware repairs, printer support, equipment procurement, training and more at discounted rates.

A Technician will arrive at your location on a regularly scheduled basis to solve current Technical issues and assist workstation users. At the same time, a senior technician will remotely monitor your servers to maintain your network at peak performance and security.

Professional Account Management
We are like having your very own 10 man IT department without the costs. We will save you time by providing regular preventive maintenance and monitoring of your system In the long run, your costs will be less then multiple vendors or in-house staff.

Priority Telephone Support
As our scheduled customer, we will give you our highest priority service and you will receive helpful telephone support without additional cost for most calls.

Other Advantages of our Scheduled Support Plan

We deliver Hardware & Software
No Binding Contract
Convenient Monthly Billing

Clearlink Scheduled Support Plan- Options
Minimum Scheduled hours per month	Discounted Hourly Rates
3+ Scheduled Hours a Week (i.e. Monday & Thursday 2 pm – 3:30 pm) Starting at $800 per month	10% OFF LABOR $67.50 per hour - Workstation Technician $85.5 per hour - Senior Technician
6+ Scheduled Hours a Week (i.e. Monday & Thursday 2 pm – 5 pm) Starting at $1,500 per month	15% OFF LABOR $63.75 per hour - Workstation Technician $80.75 per hour - Senior Technician
To qualify for the discounted rates scheduled times are required to be arranged for a minimum of 1 month in advance, at the same day of the week and times. Continuous additional time requested or required by the client after a scheduled Service Call will be billed at the same discounted price. Requests for Service Calls outside the scheduled days or times including weekends will be considered "On-demand Service" and billed at without discounts and not included as part of the scheduled weekly or monthly hours. (On-Demand Service rates are $75 per hour for a workstation (Junior) Technician, $95 per hour for a Senior Technician and $60 per hour for Remote support. A minimum number of scheduled hours (12 hours per month) are required to remain qualified for discounts.

Terms of Service:
-Labor billing does not include parts/materials
-Service available in the Reno-Tahoe-Carson City areas only, and subject to approval
-Printer Support and Data Cabling, Web Marketing are not discounted.
-Priority Response does not guarantee a response time. Emergency response is billed at $115 per hour and prepaid customers will receive the respective discount off $115.